FAQ — Orders, Shipping, Returns | Ocean State Styles
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Contact Ocean State Styles
At Ocean State Styles LLC (formerly Even Keel LLC), we provide clear, responsive support. Typical reply time: 1 business day (Mon–Fri).
📧 Email: contact@oceanstatestyles.com
📞 Phone: (401) 749-0400
🧭 Website: oceanstatestyles.com
🏢 Address: 88 Allagash Trail, Narragansett, RI 02882, USA
📞 Phone: (401) 749-0400
🧭 Website: oceanstatestyles.com
🏢 Address: 88 Allagash Trail, Narragansett, RI 02882, USA
🛡️ SSL Encrypted Checkout ✅ Verified Small Business 🇺🇸 Made-to-Order (USA Partners) 🔒 Do Not Sell/Share Opt-Out 📦 Easy Returns
We never sell your data for money. Limited analytics/ads sharing only where allowed — and you can opt out anytime on our Privacy Choices page.
How to Reach Us
- Order help (fastest): Email with your order #.
- Urgent changes (≤ 6 hours): Call (401) 749-0400 then confirm via email.
- General questions: Use our contact form or email us anytime.
Business Information
Ocean State Styles LLC (formerly Even Keel LLC)
88 Allagash Trail, Narragansett, RI 02882, United States
Hours of Operation
- Online store: Open 24/7
- Support: Mon–Fri, 9am–5pm ET
Orders & Payments
How quickly do you respond to inquiries?
We typically reply within 1 business day (Mon–Fri, 9–5 ET). For urgent order changes (within 6 hours), please call us.
Can I change or cancel my order?
Email contact@oceanstatestyles.com within 6 hours of purchase. After production begins, changes may not be possible. See Terms of Service § Orders.
Which payment methods do you accept?
We accept Shopify Payments (major cards) and PayPal. Payments are processed securely — we do not store full card numbers. See Privacy Policy: Platform & Payments.
Can I update my shipping address after ordering?
Contact us immediately (ideally within 6 hours). We can’t reroute once shipped. See Address Accuracy.
Do you sell gift cards?
Yes — instant email delivery. Shop Gift Cards.
Shipping & Delivery
How long does shipping take and what does it cost?
Production: 1–3 business days. U.S. transit: 3–7 business days. Total: 4–10 business days. Cost: Free USA Shipping. See Shipping & Delivery.
Do you ship internationally?
Not at this time — U.S. only. See Shipping Scope.
My package says “delivered” but it’s missing — what now?
Check with household members/neighbors and your local carrier. If still missing, email contact@oceanstatestyles.com within 7 days. We’ll help file a carrier claim. See Lost/Delayed.
How do I track my order?
A tracking link is emailed when your order ships. You can also log into your customer account.
Can I expedite shipping?
Standard shipping is free. If expedited options are available for your address, you’ll see them at checkout. See Expedited.
Will my order ship in one package?
Orders with multiple items may ship separately from different facilities to deliver faster. You’ll receive tracking for each shipment. See Split Shipments.
Returns & Exchanges
What’s your return and exchange policy?
We offer a 30-day return window from delivery for eligible items in new condition. Fastest exchange: place a new order and return the original. See Return & Refund Policy.
How do I start a return?
Begin at Returns — Start a Return. You’ll receive an RMA and instructions. Unauthorized returns may be delayed.
What if my order arrives damaged or incorrect?
Email photos within 7 days so we can replace or refund per policy. See Damaged/Incorrect Items.
Are there items I can’t return?
Personalized/custom items, gift cards, and clearly marked final-sale items are not returnable. See Non-Returnable.
Do you offer extended holiday returns?
Yes — orders delivered Nov 1–Dec 31 can be returned until Jan 31. See Holiday & Gifts.
How long do refunds take?
Typically 4–10 business days after we receive and inspect your return. Processing times may vary by bank. See Refunds.
Privacy & Security
How do I make a privacy request or opt out of sharing?
Visit Privacy Choices (Do Not Sell/Share) or email contact@oceanstatestyles.com. We honor Global Privacy Control (GPC) where required. See Your Rights.
How secure are my payments?
We use Shopify’s PCI-compliant checkout. Card data is tokenized; we never store full card numbers. See Platform & Payments.
What data do you collect?
Only what’s needed to fulfill your order and support you (e.g., contact and shipping details). We don’t sell your data. See Privacy Policy.
How long do you retain my data?
Order/support records are generally retained up to 7 years (tax/compliance). Analytics typically up to 14 months. See Security, Retention & Transfers.
Products, Sizing & Care
Are items true to size?
Most items fit true-to-size; check the size chart on each product page. If between sizes, we recommend sizing up for a relaxed fit.
How should I care for my item?
Machine wash cold, inside-out; tumble dry low; do not iron decoration. Care instructions are listed on each product page.
Do colors match what I see on screen?
Slight variations can occur due to screen settings and print methods. We aim for accurate photos and descriptions.
Style “recipes” & design ideas
- Block Island Ferry Day: Navy hoodie + white tee + cuffed jeans + deck sneakers. Add a beanie for wind.
- Coastal Campus Casual: Crewneck sweatshirt + joggers + canvas tote; roll sleeves for a relaxed fit.
- Holiday Harbor: Burgundy sweatshirt + dark denim + simple gold accents; layer over a chambray shirt.
- Trail to Shore: Moisture-wicking tee + lightweight shell + cap; pack a tote for layers.
- Care quick-recipe: Cold wash • Inside-out • Mild detergent • Low dry • Avoid fabric softeners for longest print life.
Ownership & Transparency
Who owns Ocean State Styles?
Do you have a physical storefront?
No. We’re made-to-order and ship directly. The address listed is for correspondence. See Business Info.
Are you affiliated with any third-party brands or institutions?
Unless expressly stated, we’re not affiliated with or endorsed by any government, university, or third-party trademark owner. All marks belong to their owners.
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