Shipping policy

Shipping & Delivery Policy

Last updated: October 13, 2025

We keep shipping simple, honest, and transparent. Most items are made to order, inspected, and shipped quickly. If anything is unclear, email us first—contact@oceanstatestyles.com—and include your full name and order number.

Business name & address (for carrier records and returns):
Ocean State Styles LLC
88 Allagash Tr.
Narragansett, RI 02882
📧 contact@oceanstatestyles.com · 📞 (401) 749-0400

1) Where we ship

  • United States only. We currently ship to all 50 U.S. states and the District of Columbia.

  • P.O. Boxes & APO/FPO/DPO: Most items can ship to P.O. Boxes and military addresses via USPS. Some oversized items may require a street address.

  • U.S. territories & international: Not available at this time.

2) Shipping cost

  • Always Free USA Shipping on all orders (economy/standard).

  • Expedited options (when offered at checkout) are billed at the displayed rate and are non-refundable once the order ships.

3) Processing (production) times

  • Made to order: Most apparel and accessories are produced after you place an order.

  • Typical window: Production usually begins within 12–24 hours of order acceptance and completes within the timeframe shown on product pages or the cart.

  • Multiple-item orders: Items may ship separately as they clear production. You’ll receive a tracking email for each parcel.

  • Edits & cancellations: Email us immediately. Once production or packing begins, changes may not be possible.

4) Carrier methods & delivery windows

  • Carriers: We use trusted U.S. carriers (e.g., USPS, UPS, FedEx).

  • Economy/Standard (Free): Typically 3–8 business days after shipment, depending on distance and carrier network.

  • Expedited (if selected): Displayed delivery estimates are provided by the carrier and begin after your order ships.

  • Holiday peaks & weather: Volumes and severe weather can extend delivery times beyond estimates.

Heads up: Delivery windows are estimates, not guarantees. We’ll ship on time and help with any carrier issues.

5) Tracking & order updates

  • Tracking email: Sent when your item ships. It can take up to 24–48 hours for scans to appear.

  • No movement? If tracking hasn’t updated for 3 business days, email us and we’ll investigate.

  • Multiple shipments: You may receive more than one tracking number. Each will update independently.

6) Address accuracy & changes

  • Check twice: You are responsible for entering the correct shipping address at checkout.

  • Change requests: Email contact@oceanstatestyles.com immediately with the correct address and your order number. If production or shipping has begun, changes may not be possible.

  • Address corrections / intercepts: If a carrier allows an intercept, we’ll quote any fees for your approval before proceeding.

7) Undeliverable, returned-to-sender, & refused packages

  • Undeliverable / RTS: If a parcel returns due to an incorrect/insufficient address, repeated failed delivery attempts, or refusal, we’ll notify you:

    • Re-ship: We can re-ship once we confirm a corrected address (postage may apply).

    • Refund: If you prefer not to re-ship, we’ll refund the item price minus any original shipping charges that were actually incurred (free shipping is a cost to us) once the item is returned and inspected.

  • Refused packages: Treated as RTS. Re-ship or refund as above.

8) Lost, delayed, or “delivered” but not received

  • Delayed in transit: If tracking stalls for 7+ days, email us. We’ll open a carrier trace and keep you updated.

  • Marked “delivered,” not received:

    1. Check around the premises, with household members, and with neighbors.

    2. Look for notices or attempted-delivery slips.

    3. Wait 24 hours—carriers sometimes mark delivered before final handoff.

    4. Email us with your order number so we can assist.

  • Confirmed lost: Once a carrier confirms loss or a reasonable time passes with no scans, we’ll replace or refund—your choice.

  • Porch piracy/theft: If the carrier confirms delivery to your address, theft claims may require a police report and/or carrier claim. We’ll help gather details and support a fair resolution.

9) Signature requirements

  • By default: No signature required.

  • High-value orders: We may add signature confirmation at our discretion (no extra cost to you).

  • Customer request: If you want signature required, email us before the order ships and we’ll confirm feasibility and any fees.

10) Damaged in transit

  • Report within 7 days: Email photos of the outer box, shipping label, inner packaging, and damaged item.

  • Resolution: We’ll replace or refund quickly. You won’t pay return shipping for damage claims we approve.

11) Backorders & pre-orders (if applicable)

  • Backorder: We’ll email an ETA or equivalent product option.

  • Pre-order: Estimated ship dates are targets and may shift. We’ll notify you of material changes and provide options if delays occur.

12) Split shipments & partial fulfillment

  • Your order may ship in multiple packages as items complete production at different times.

  • You’ll receive separate tracking for each package. The order remains “In Progress” until the final item ships.

13) Packaging & sustainability

  • We use protective, right-sized packaging where possible to reduce waste and damage risk.

  • You may receive recyclable mailers or boxes, depending on the item and carrier requirements.

14) Force majeure & events beyond control

  • We aren’t responsible for delays caused by events outside our control (e.g., severe weather, carrier network disruptions, natural disasters, labor actions). We’ll communicate proactively and work toward a fair outcome.

15) Returns & exchanges (overview)

  • See our Returns & Refunds Policy for full steps and eligibility.

  • In short: Most items can be returned within 30 days if new, unworn, and unwashed with tags. Damaged/incorrect items must be reported within 7 days for fast replacement/refund.

16) How to get help fast

  • Email first: contact@oceanstatestyles.com (fastest)
    Include your full name, order number, and any photos if the issue involves damage, defects, or packaging.

  • Phone/Text: (401) 749-0400 (Mon–Fri, 9 AM–5 PM ET)

17) Policy updates

  • We may update this page to reflect carrier changes, seasonal adjustments, or operational improvements. The “Last updated” date will always reflect the latest version.

Plain-English summaries (for quick reference)

  • Free U.S. shipping on economy/standard methods.

  • Production starts fast; contact us immediately for changes.

  • Tracking may take 24–48 hours to show movement after label creation.

  • We’ll replace or refund verified lost-in-transit or damaged items.

  • Incorrect addresses → RTS: We’ll re-ship (postage may apply) or refund once returned.

  • Email first and include your name + order number for the fastest help.

Ocean State Styles LLC
88 Allagash Tr., Narragansett, RI 02882
📧 contact@oceanstatestyles.com · 📞 (401) 749-0400

Honesty • Accountability • Transparency
We keep ownership, contact details, and shipping terms consistent across our website, receipts, and Merchant Center so you always know what to expect.