Refund policy

Returns & Refunds Policy

Last updated: October 13, 2025

At Ocean State Styles LLC, we believe in honesty, fairness, and accountability. We’ll always do our best to make things right if something goes wrong. This page explains how returns and refunds work—what’s eligible, what’s not, and how to get help.

Contact us anytime:
📧 contact@oceanstatestyles.com
📞 (401) 749-0400
🏠 88 Allagash Tr., Narragansett, RI 02882

Quick Summary

Return window: 30 days from delivery for most new, unworn items with tags.
Defects or wrong items: Report within 7 days of delivery (photos help). We’ll remake or refund quickly.
Return shipping: We cover it if the issue was our fault; for changed-mind returns, you can ship it back or request a prepaid label (we’ll deduct the carrier’s cost).
Refund timing: Usually processed within 3–5 business days after we receive and inspect the item.
Exclusions: Final-sale, personalized, or hygiene-sensitive products clearly labeled as non-returnable.
U.S. only: We currently ship and accept returns only within the United States.

Frequently Asked Questions

What items are eligible for return?
Most apparel and accessories are eligible if returned within 30 days of delivery, unworn, unwashed, unaltered, and free of odors, stains, or damage. Tags and packaging should still be intact.

What items can’t be returned?

Items marked final sale at the time of purchase.
Personalized or custom items (for example, names or design changes).
Hygiene-sensitive goods such as masks, hats, or swimwear when labeled as non-returnable.
Gift cards or downloadable digital items.

If a non-returnable item arrives damaged or incorrect, contact us within 7 days — we’ll make it right.

I received a damaged or incorrect item. What should I do?
Email us at contact@oceanstatestyles.com within 7 days of delivery. Include your order number, photos of the issue, and the packing slip if available. We’ll review and offer a free replacement or full refund. You’ll never pay return shipping on our errors.

How do I start a return or exchange?

Email contact@oceanstatestyles.com with your order number and which items you’d like to return or exchange.
Let us know whether you’d prefer a refund, exchange, or store credit.
We’ll reply with step-by-step instructions and, if applicable, a prepaid return label.

Who pays for return shipping?

We cover it if the product is defective, damaged, or incorrect.
For “changed-mind” or size-related returns, you can ship on your own or request a prepaid label (we’ll deduct the carrier’s cost from your refund).

What condition must the item be in?
Returned products must be new, unwashed, and unaltered, with no signs of wear, odors, or pet hair. Items not meeting these standards may be partially refunded or declined.

Can I exchange for a different size or color?
Yes, if the replacement is in stock. If it’s sold out, we’ll process a refund or issue store credit once we receive your return.

How long will my refund take?
Once your item arrives and passes inspection, we usually issue refunds within 3–5 business days. Depending on your payment method, your bank may take a few extra days to post it.

Can I return a gift?
If you received a gift purchased from our website, the refund will go to the original payment method. We can issue store credit to you upon request.

What if my order never arrived?
Contact us immediately if tracking shows delivery issues or the package hasn’t moved for several days. We’ll help you open a carrier investigation and replace or refund if the package is confirmed lost.

Do you accept returns outside the United States?
Not at this time. We currently serve and accept returns from U.S. addresses only.

Transparency & Fairness

We value long-term customer trust more than one-time transactions. Every claim is handled personally by our small Rhode Island team — no bots, no hidden policies. If something goes wrong, we’ll communicate clearly and resolve it fairly.

Ocean State Styles LLC
88 Allagash Tr.
Narragansett, RI 02882
📧 contact@oceanstatestyles.com | 📞 (401) 749-0400